|Our expertise span
areas such as Project Planning & Implementation, PC building
& maintenance, Hardware/Software Support, Network installations
& Support, Software development, Website Design & Development
and Training. More...
Email: firstname.lastname@example.org Phone: 07906 942 097 Status: Married Reside:
London N15 Clean
of a growing “IT Resource” company. IT professional with
over 15 years experience spanning roles in Consultancy,
hardware and software Support, Network Management, Project
Planning and Implementation & Training. Self-motivated,
good communication skills and quick to assimilate new information.
Team player and leader.
Certified System Engineer - Windows 2000 Server/Professional,
Computer Driving License – Office 2000, Windows 2000,
Email & Internet
Education Board – IT Skills & Further Education Certificate
& Guilds Certificate in Information Technology
City & Guilds Part I Certificate in Microcomputer
Program (2:2 aggregate) in Applied Physics – Electronics
Windows 2000 Server & Professional
5.5 Server Administration
NT 4.0 Administration
IntraNetware 4.x System Administration
Planning Using MS Project 4.1
DB6-DB8 Migration & Admin.
Sit on the planning team of a voluntary organization
committed to developing Leadership training for people
in all walks of life. Work with a charity organisation
to equip young people with life skills.
Resource Corporation Ltd
December 2000 – Present
Consultant and main IT resource for this growing IT resource
company that supplies IT resources to the market place aimed
primarily at the small business sector. Worked with a varied
range of clients on several projects which included design,
installation and configuration of whole networks to installation
of cabling. Ongoing hardware and software support. Software
migration projects to name just a few.
Our company profile gives further details of projects
1991 – 2000
for the optimum operation and maximum availability of the
network and user systems, achieved through a program of
forward planning, active monitoring and preventative maintenance.
Managed the Support Team and a Project Manager. Recruited
and trained additional Support Staff. Recommended, planned
and implemented network wide projects, aimed at increasing
user productivity and delivering the full benefit of current
technology to the business. Formulated and implemented operational
policies for the support and network operator functions.
Responsible for 3rd
line cc:Mail Support.
- As part of a project team, planned and
implemented the Netware 3.12 to Netware 4.11 upgrade.
The new operating system paved the way for the implementation
of a more advanced email system and cut the time it took
to set up users by up to 80%
- Planned and implemented a cc:Mail migration
from a DB6 to DB8 post office environment. The 24 X 7
feature in DB8 allowed for better administration.
- Involved in the commissioning, maintenance
and support of several NT4 application servers and NT
workstations as part of an Intranet application development
- Supervised the implementation of a cc:Mail
8 to Exchange 5.5 migration project. It was a success.
- In consultation with the Head of IT,
supervised a project to migrate the network infrastructure
from 4mbps Token ring to a combination of Fast Ethernet
and Gigabit Ethernet. Increased the speed of the network
by 1000% and reduced the network infrastructure administration
workload by 20%
- Co-led a project team to plan and implement
the Year 2000 compliance program. It was finished ahead
of schedule and under budget.
- Planned and Implemented a Window95 upgrade
project across the whole site. Its’ completion paved the
way for more advanced software to be implemented in the
- Instigated, planned and implemented a
remote control solution for the support team. On completion,
they were able to deal with most calls with out leaving
their desk, the first time fix rate improved significantly
- Supervised the project to migrate the
Cubix remote access infrastructure to a design implementing
Shiva, Citrix Metaframe and Secure Dynamics solutions.
The new system supported windows applications and provided
100% more bandwidth.
- Planned and implemented a project to
de-commission all AS\400 terminals and configure user
desktops for remote access via IP to several AS\400s.
Project was completed ahead of schedule and access performance
– 1997 Support Team Supervisor
for ensuring the user community received the best possible
service from the company’s IT infrastructure through a system
of active call monitoring, call escalations and appropriate
3rd line support cover for the support team.
Supervised and motivated a team of first and second line
Support Analysts, carried out performance reviews and provided
training as required. Provided
3rd line support for cc:Mail issues.
- As acting Network manager for 6months,
measured up to the demands of the role and maintained
the high level of service the user community was used
- Implemented a pilot project to kick start
the company’s multimedia strategy. The project gave me
an opportunity to develop my research and project implementation
- Was a major player in a project to upgrade
the cabling infrastructure from IBM type 1 & UTP Cat
3-4 to UTP Cat 5 structured cabling with Fibre interconnectivity
between the 7 logical sites. Relocating network-attached
devices was simplified and cabling related issues reduced.
– 1995 Support Analyst
for providing first and second line support to the entire
company’s workforce, as part of a team of Analysts. Carried
out network operators’ tasks, which included setting up
and maintaining user accounts, print queues, print servers,
directory rights and other aspects of the users network
environment on Novell 3.11 servers & NT 4. Found, vetted
and worked with 3rd party support companies to
ensure adequate 3rd line support for our mission
recommended, installed, configured and maintained new hardware
and software solutions such as high performance network
cards and enhanced memory management software which delivered
improved efficiency to the business.
training for groups of ten, as part of a project to roll
out a new email and office organizer system. The training
received very good feedback and the uptake of the system
was very positive.
the initiative to write a program in Clipper 87 to maintain
a database of users network environment information. This
reduced administrative overhead of my role by 20%
– 1993 Hardware Support Advisor
for first line software support including the operating
systems and programs installed across the whole site. Complete
responsibility for the configuration, installation and relocation
of all user hardware (e.g. desktop PCs, printers, modems,
scanners, terminals etc). Maintaining full software and
hardware inventory information.
- Rapid development of IT skills in a high
demand environment, supporting various types of systems.
Went from hardly any IT experience to confidently supporting
over 70 users with a few months.
- Maintained, extended and reconfigured
the cable infrastructure from the desktop to the servers
on a 4mps Token Ring network with UTP & IBM type 1
cabling and also from terminals to an IBM System 36.
and System Experience
Software – MS Office Pro 95 – XP, Lotus-123 2.x – 5.x, Lotus SmartSuite
97, MS Project 95/98, Visio 5 , Bosanova 4.x, Rumba 95/NT,
Microtest DiscView Pro 5.6, Sportsoft Ver 3.x, Raiser’s
Edge Ver 6
- MS Exchange 5.5, 2000,
Outlook 98 – XP, Outlook Express, cc:Mail (Post Office DB6
– 8, all desktop & cc:Mobile clients),
- Internet Explorer 3.x -
6.x, Plug-ins (Shockwave, Media Player Ver 9, QuickTime,
Real Audio etc), Netscape 3.x - 4.x
Tools – Veritas Windows Backup
Arcserve NetWare 4.x -
6.61 & NT 6.x - 2000, Retrospect Dantz 4, Netwizard
Plus 4, Remotely Possible 1.x - ControlIT NT/95, VNC Viewer
3.3, pcAnywhere 4.x-10.x (host & remote), 3com Transcend
Enterprise Manager 6.2, Firewall - Borderware Client 1.1,
NT Diskeeper 4.x, Partition Magic Server NT/NetWare, Bindview
2.x for Netware 3.x, Bindview Enterprise Manager 6, Lansight
Tools - Drive Image Pro, Ghost
Cloning Software, Sohpos Antivirus, Mcafee Viruscan DOS/WIN95/NT,
Dr Solomon’s Antivirus DOS/WIN95/NT, HP Jetadmin, Norton
Utilities for DOS/Windows
Languages/Dbase Systems - Dbase3
Plus, Clipper (Summer '87), MS SQL 6.x-7.x
Software - Utopia 2.1-3.0, Royal Blue
Helpdesk 4, Quetzal 1.x, Assyst Enterprise 4.6
- TCPIP, IPX/SPX, PPP, DHCP,
LAN Support 1.x,
Client for Netware, Windows Client For Windows Networking,
Netware IP Tunnelling
Laptops, Servers - Compaq, IBM, Toshiba, Panasonic, IBM, Dell
Computers - IBM
Terminals - Memorex, IBM, Decision Data, IDEA+
Macs - Performa 630, PowerPCs, G3 - G4
Repeaters, Multiplexers, Routers, Switches and Loop Wiring
Concentrators – Andrews, Star, 3Com, Thomas Conrad, Lannet,
- HP, Canon, Fujitsu, Epson, Brother
Topologies and Cabling - 16/4 Token Ring, Fast\Gigabit
Ethernet, UTP Cat 5, Twinax, Fibre
solutions - Cubix Fault tolerant Chassis Solution,
Tricom, Perle Controller 394/594, Citrix Metaframe